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Guarantee 
We are so confident
that you will be satisfied with our products, we offer a 30 day
money back guarantee. If for any reason you are unsatisfied , you
may return the product to us for a refund of the product's purchase
price, not including shipping/handling charges if applicable. Although
over 98% of our customers are satisfied with our products and service
and we are striving to make this rate of satisfaction 100%, we realize
that occasionally some people will not be satisfied. We want you
to be happy with our products and services and recommend us to your
friends. We will do anything we can to make you, our valued customer,
satisfied, by either issuing a refund or replacing the item free
of charge, whichever you choose. Please note: We cannot replace
or exchange a product AND issue a refund, it's "either or",
not both. Note:
A $5.00 dollar handling charge will be applied against the credit
of the product's purchase price for each product returned.
Instructions
for returning a product:
In order to receive a refund or exchange, the product must be returned to DAK
Pharmaceuticals. Product must be returned in original box, and should
be placed in a larger box or padded envelope to insure against damage
(use the one we sent to you originally!) . Products made of glass
should be repackaged with care to insure against breakage. For our
employees' safety, any box that contains broken glass will be discarded
and a refund or exchange will not be processed (we cannot instruct our employees
to pull out broken glass pieces from boxes for obvious reasons).
Please insert the return receipt In the box with the product. You can obtain
a receipt by going to the online customer service center, and following
the link marked "Return My Order". In order to log in to the customer
service center you will need the order id, and billing name
that we sent you via email when you made your order. You may go to the
customer service center by clicking here. Remember,
the return receipt must be printed and included in the box with your return.
Mail the product
with the return receipt to:
Returns
Department
DAK Pharmaceuticals
201 Spring Garden Street
Third Floor
Philadelphia, PA
19123
We suggest that
you mail it to us return receipt requested and insured, however
we will accept any type of delivery service such as Federal Express
or UPS etc. Although returns are processed immediately as received,
sometimes it takes a while for your credit card company or bank
to credit your account. Please allow 2-4 weeks for the credit to
show up on your next statement. |
